Tana Fashion
Athi River, Machakos County, Kenya
Phone: (Phone Number)
Email: (Email Address)
P.O. Box: (P.O. Box Number)
Website: www.tanafashion.com
Shipping Costs
Shipping charges are calculated based on your delivery location and the size or weight of your order. Delivery fees will be communicated during checkout before payment. Free shipping promotions may occasionally be offered.
Delivery Coverage
We deliver products throughout Kenya. Depending on your location, your order may be delivered through door-to-door delivery, pickup stations, or courier partner collection points.
Delivery Time
Estimated delivery timelines are 1–3 business days for major towns and cities, and 3–5 business days for other regions. During promotional campaigns or high demand, deliveries may take up to 14 business days.
- Major towns: 1–3 business days
- Other regions: 3–5 business days
- High demand periods: up to 14 business days
Changing Your Delivery Address
If you need to change your delivery address after placing an order, please contact our Customer Service team as soon as possible. Address changes can only be accommodated if your order has not yet been dispatched.
Door-to-Door Delivery
We offer door-to-door delivery where available. Our customer service or delivery partner may contact you to confirm your location and availability before delivery.
Pickup Station Collection
Customers may choose to collect orders from designated pickup stations. Once your package arrives, you will receive a notification with collection instructions.
Receiving Your Order
When receiving your order, please present valid identification where required, inspect the package before accepting delivery, and confirm the products match your order.
- Present valid ID where required
- Inspect the package before accepting
- Confirm products match your order
Missed Deliveries
If delivery cannot be completed because the recipient is unavailable, our delivery partner may attempt to contact you to arrange another delivery. Additional charges may apply for re-delivery.
Collection of Unclaimed Orders
Orders delivered to pickup stations should be collected within the communicated period. Uncollected orders may be returned to our warehouse, and re-dispatch may incur additional shipping charges.
Delivery to Your Location
If online checkout indicates delivery is unavailable for your location, please contact Customer Service. We will work with you to identify the nearest available pickup location.
Unable to Reach the Delivery Agent
If you experience difficulty contacting the assigned delivery agent, please contact Customer Support with your Order Number, Name, and Phone Number. Our team will coordinate with the courier.
Delivery Delays
Tana Fashion is not responsible for delays caused by circumstances beyond our reasonable control, including extreme weather, road closures, public holidays, government restrictions, and courier service interruptions.
Contact Us
For any questions regarding shipping or delivery, please contact Tana Fashion using the details listed above.